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Payment

What forms of payment can I use?

You can pay by credit or debit card or you may issue an electronic check from your bank account (checking or savings). Please check your biller’s website for the credit and debit cards that are eligible.

Can I still send in a paper check?

Yes, your bill can be paid in any of the following ways:

  • Email notification based payment – click the “View invoice or Pay Now” button in your email
  • Web based online payment – login to online bill pay via biller’s website
  • Phone payments – call your biller’s office
  • Paper check – sent by whatever means you choose, including US Postal Service (note:  many paper checks today are converted into electronic transactions once they are received by the biller).

What is a service or convenience fee?

A non refundable fee added to an invoice to cover various administrative costs associated with billing and accepting payment.

If I don’t have email can I still process an electronic payment?

Yes, you can call your biller to see if they accept electronic payments over the phone, or mail your check in and it can be converted into an electronic payment transaction. To complete the online payment process yourself, you will need an email address so that the system can deliver your payment confirmation. If you do not have an email address, you can obtain a free email account from any of the following services: yahoo.com, hotmail.com, or gmail.com.

Which bills can I pay online?

You can pay your current monthly bill and past due bills from biller name.

What are the costs for paying online?

  • There are no signup costs or subscription fees. The non refundable convenience fee when using an ACH transfer (electronic check) from your checking or savings account is $1.00 per transaction.
  • The non refundable convenience fee when using credit cards is a percentage-based or flat rate fee that varies depending on the card type and the bill you are paying. The convenience fee is automatically calculated based upon the type of credit card used and the dollar amount of the bill being paid and is shown on the payment page before you submit your payment for processing.
  • There are fees imposed by Invoice Cloud for returned payments, and your bank may charge you a fee based on the bank's fee schedule.

How should I enter my credit card information?

The information you enter on the Payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment.

How will I know that my payment has been accepted?

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message.

Can I use more than one payment method per transaction?

Yes, if your biller accepts partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

When paying by ACH transfer (electronic check), how does my payment appear on my bank statement?

There will be two entries on your bank statement; one for the bill amount, and one for the convenience fee.

How long does it take for a credit card transaction to process if I pay online?

Credit card transactions typically take 48 hours to settle.  An authorization is issued immediately; however, it takes 48 hours for the money to be moved.

How long does it take for an EFT (electronic funds transfer) transaction to process if I pay online?

EFT transactions typically take 48 – 72 hours to settle.

How much does paying online help the environment?

Paying online is only half of the benefit, by going paperless when applicable (not available for all invoice types) and not receiving paper invoices, you can increase the effect you can have on the environment. There are several ways reducing paper consumption helps the environment, including saving trees and using less gas. According to the PayItGreen AllianceTM, if one in five households were to switch to electronic payments, statements and bills, we could collectively: save 1.8 million trees each year and avoid using 103 million gallons of gasoline to mail bills, statements, and payments. If you’d like to be part of that one in five, just select paper invoices under your profile information and uncheck the “receive paper invoices” box.

Do I need to notify my bank or change bank accounts?

No, your current bank account (checking or savings) will work fine. So many payments are made electronically now that banks are already prepared for online payments. However, if you have arranged through your bank to automatically pay your bill, you need to contact your bank and discontinue the automated payment, otherwise you may pay your bill twice.

What information do I need to make a payment?

The only information you need to have available to complete an express payment transaction is your email address, password and your bank account or credit card information. Some billers do not accept express payments and then you would need your account number as well.

When can I pay?

You can make payment or review your account 24 hours a day, 7 days a week. It is always a good idea to pay or schedule a payment at least few days before the due date to allow for processing time.

Can I use a credit card to pay my bill(s)?

Yes, you can. There is a convenience fee when using credit cards which varies based upon the type of card, type of bill and payment amount. The exact convenience fee amount will be displayed during the payment process prior to submitting the payment.

Can I use a debit card to pay my bill(s)?

Yes, although technically your debit card will be processed like a credit card and you will not be asked to enter a pin number. The convenience fee is the same as credit cards, except if using a Visa Debit Card for Tax payments, and varies based upon the type of card, type of bill and payment amount. The exact convenience fee amount will be displayed during the payment process prior to submitting the payment.

Can I tell if my payment has been posted?

Yes, simply login to your account and select “View paid or closed invoices”.

Will I have online access to my account?

Yes, you will have 24/7 access to your account for invoice review and payment, payment history and customer service requests.

How long will my payment history be maintained?

18 months is the standard retention period.

Will I be able to print a copy of my bill?

Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment.

How do I change my account information?

Simply log into your account and change any of your personal information under my profile.

What is Auto-Pay?

If you elect to opt in to Auto-Pay, it means that your bills will be paid automatically on their due date or date you choose using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay.

Can I cancel Auto-Pay?

Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into Auto-Pay

What are scheduled payments?

Scheduled payments are set up individually for each bill due on a specific date by you.

Can I schedule payments?

Yes. You can set up a future payment at any time prior to the bill due date.

Can I change a scheduled payment?

Yes, as long as it is changed before the date it was scheduled to be paid.

Why am I being charged a late fee?

If you feel that this fee has been assessed in error or you would like more information about late fee charges, please contact Jasber Utility Services office.

What is a partial payment?

A partial payment occurs when only part of an invoice is paid and may apply if Jasber Utility Services Company has elected to allow partial payments. Please contact your biller’s office for more information.

What is the difference between auto-pay and a scheduled payment?

Auto-pay is an automated process, which pays your balance in full each billing cycle 2 days prior to the due date, scheduled payments are manually entered by you for the date you choose each time you make a payment.

What if I already have auto-pay or a scheduled payment set up with my bank?

You will need to contact your bank and cancel your automated or scheduled payment before the payment is due (typically payments are made a couple days in advance of the due date, so don’t wait until the last minute).

 

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